LUMA Auto — Shipping & Returns Policy.

Order Processing Time

Every LUMA order is picked, packed, and shipped from our U.S. fulfillment center within 1–2 business days of payment confirmation. Orders placed after 1 PM Eastern ship the next business day. We do not process or ship on weekends or U.S. federal holidays — any weekend order ships on the next open business day.

Domestic U.S. Shipping Options & Transit Estimates

Standard ground shipping is included free on every U.S. order over $50. Estimated transit from ship date:

• Standard (free over $50) — 3 to 7 business days anywhere in the continental U.S.
• Expedited — 2 business days at checkout when selected.
• Priority Overnight — Next business day cutoff 11 AM Eastern, where carrier coverage allows.

Orders ship to all 50 U.S. states, APO/FPO/DPO, and Puerto Rico, Guam, and the U.S. Virgin Islands. We do not currently ship internationally. Tracking is included on every order.

Free Shipping Threshold

Orders over $50 ship free under our Standard rate; the same line in the cart progress bar shows how close you are to the next free-shipping tier. If your cart is below $50, a flat-rate Standard fee is shown at checkout before payment.

Order Tracking

Every order ships with a tracking number that arrives in your inbox the moment we print the label. Tracking can take up to 24 hours to populate the first scan. If your tracking has not updated in more than 5 business days, reply to your order confirmation and our team will work with the carrier to locate the package.

30-Day Return Window

Every LUMA order is backed by a 30-day return window from the date your order is delivered. If a product is not right for your vehicle, send it back for a full refund of the purchase price. The return window is measured from the carrier’s delivery scan, not the order date — so holiday purchases and gifts have the full 30 days.

Returns are by mail only through this portal. Please use the Shopify store contact form to request a return before shipping anything back.

Condition & Return Process

To qualify for a full refund under our 30-day return window, please return the product in its original packaging with all included accessories, manuals, mounting hardware, adhesive backing (if unused), and any included cables or inserts. A light test-fit is fine — but please do not install the product permanently before deciding to keep it. Returns that show installation damage or missing components may be subject to a partial refund at our discretion.

How to start a return:

• Reply to your order confirmation email, or use the Shopify store contact form at luma-10459.myshopify.com.
• Include your order number, the product you are returning, and a brief reason (this helps us improve).
• Our team issues a return label and instructions within 1 business day.
• Drop the package at any USPS or UPS counter — refunds are issued within 5 business days of the package arriving at the warehouse.

Damaged or Defective on Arrival

If your LUMA order arrives damaged, missing parts, or fails under normal use, we replace it free of charge during the first year of ownership and we cover return shipping. Send a short note plus a photo to the support form and we will issue a prepaid label and a replacement on the next ship day. Please do not discard the original packaging until the photo is in our hands.

Wireless Charger & Electronics Returns

The Wireless CarPlay/Android Auto Adapter, the RGB Interior LED Strip Kit, and the Wireless Fast Car Charger are electronics SKUs and follow the same 30-day return window above, with two notes specific to this category:

• Compatibility check first. The Wireless CarPlay/Android Auto Adapter requires your vehicle to have factory wired CarPlay or Android Auto and is not compatible with BMW vehicles. RGB LED strips and the Wireless Fast Car Charger are 12V/5V and run from any USB or 12V socket. Please confirm fit before cutting adhesive backings or running the cable through your dashboard.
• Firmware modifications are not covered. Custom firmware, jailbroken pairing flows, or pairing with non-OEM head units may prevent the Wireless CarPlay/Android Auto Adapter from working, and units returned in that state cannot be accepted for refund or exchange. If you are unsure, contact us before installing.

All other electronics returns follow the standard 30-day, by-mail process.

Warranty & Customer Support

Beyond the 30-day return window, every LUMA product carries a 1-year warranty against manufacturing defects. Photo evidence is all we ask for; if your unit fails under normal use within a year of delivery, we replace it free of charge and cover shipping. Warranty does not cover cosmetic wear, accidental damage after delivery, or use outside the product’s stated specs.

Questions about an order, a return, or a warranty claim? Reach us through the Shopify store contact form at luma-10459.myshopify.com — real humans, real answers, usually the same business day.